Refunds & Cancellation
Leaving should be easy. You can stop renewal from your account and keep access for the time you have paid for.
Cancel your membership
- Open your account. Sign in if needed.
- Choose Cancel membership.
- Confirm cancellation in Stripe, our billing provider.
You do not need to call us or explain your decision. For billing security, you may be asked to sign in again. After confirming, your membership stops renewing and ends at the end of your current paid period. There is no cancellation fee.
Your account shows the scheduled end date once billing has updated. If the status still says Active after you have confirmed, refresh it or contact us for help.
Request a refund
Your first membership charge, monthly or annual, is refundable in full on request within 14 days of that charge. You do not need to give a reason. Later charges and unused parts of a billing period are non-refundable except where applicable law requires otherwise. This policy does not limit your statutory rights.
Email support@toastandfigjam.com from your account email address, with the payment date or receipt number if available. Please do not send card numbers, passwords, or personal health information.
Canceling stops future renewals; it does not automatically request a refund. A refund request does not itself stop renewal, so you can cancel online at the same time or ask us to do both in one email. We will confirm the refund outcome and any membership end date. Approved refunds go back to the original payment method; the time to appear depends on your payment provider.
If cancellation is not working
If you cannot sign in or open billing, email us from your account email address and ask to cancel. You do not need to make a phone call or complete a survey. We will confirm when cancellation is complete. A missing confirmation or a loading screen is not proof that renewal has stopped.
Contact us about duplicate, incorrect, or unexpected charges, including a renewal after confirmed cancellation, so we can investigate and correct billing errors.
Renewals and your information
Monthly membership renews each month; annual membership renews each year. The amount, billing frequency, and any applicable tax are shown before payment. Cancel before the next renewal to stop the next recurring charge.
Canceling membership does not delete your account or your saved information. Export, deletion controls, and billing help remain available without a paid membership. Visit your account to manage your information or read our Privacy Policy and Terms of Service.